Grievance Redressal Mechanism.
A direct, transparent, and enforceable accountability channel between the people of Balochistan and the Chief Minister's Secretariat.
AWAAZ — Official Provincial GRM
Centralized portal routing complaints directly to Deputy Commissioners, Executive Engineers, and District Health/Education officers across all 37 districts of Balochistan.
Chief Minister Secretariat Direct Intake
Direct public petitions, whistleblower reports, and unresolved departmental grievances submitted straight to the Chief Minister's Secretariat for independent scrutiny.
Register or Track a Public Grievance
Every grievance filed with the Chief Minister's Secretariat is recorded in the provincial database, assigned a tracking code, and tracked to closure.
Centralized Balochistan Grievance Redressal Mechanism for provincial line departments.
Multi-Tier Grievance Escalation Procedure
Our tiered resolution structure ensures that complaints do not languish in bureaucratic red tape. If lower-tier officers do not resolve an issue within the statutory turnaround time, the system automatically enables citizen escalation.
District Officer / Executive Engineer
Direct field investigation, departmental site visit, and on-ground rectification of civic issues (schools, basic health units, water pipelines, local roads).
Administrative Department Secretary
Provincial departmental review for non-responsive field officers, inter-district administrative gridlocks, budgetary allocations, and tender disputes.
Chief Minister's Inspection Team (CMIT) & Secretariat Oversight Cell
Direct oversight by the Chief Minister's secretariat for chronic public grievances, anti-corruption inquiries, high-level administrative negligence, and whistleblower disclosures.
Official Privacy & Whistleblower Charter
Under the directive of Chief Minister Mir Sarfraz Bugti, the Government of Balochistan provides ironclad protection to all citizens registering grievances or reporting corruption. Your identity, telephone contact, and residential address are classified and accessible only to designated inquiry magistrates. Retaliation against any complainant is a criminal offense under provincial law.
Confidential Identity
Phone numbers and legal names are masked in public reports.
Anti-Retaliation
Strict administrative penalties against hostile departmental actions.
Right of Appeal
Immediate escalation to the Chief Minister's Inspection Team.
Frequently Asked Questions
Clear answers regarding complaint eligibility, registration requirements, departmental procedures, and escalation avenues.
What is the difference between AWAAZ (Official Provincial GRM) and the CM Secretariat Intake?
AWAAZ (grmbalochistan.com) is the centralized government portal routing grievances directly across 37 district administrations and provincial line departments. The CM Secretariat Intake on this portal allows citizens to directly petition the Chief Minister's Office for high-priority monitoring, policy review, and escalation.
How can I track my complaint after submission?
When you submit a complaint, you receive a unique tracking code (e.g., CMB-2026-1001 or an AWAAZ ticket number). You can enter this code in the Track tab on this portal or on grmbalochistan.com/track to see real-time updates and departmental findings.
What should I do if a public service grievance is urgent?
For immediate public emergencies (hospital emergencies, broken electrical cables, active flood damage), citizens should immediately call the 24/7 hotline at 081-9202424 or contact the local District Commissioner's Control Room.
What happens if a department marks my grievance resolved but the issue is not fixed?
Our system features a guaranteed Right of Appeal. Under the tracking view, you can click 'Request Escalation (Appeal)' to immediately send the file to Tier 2 (Secretary level) or Tier 3 (CM Inspection Team) for independent verification.
Can I submit an anonymous grievance?
While a valid contact phone number is required to provide status SMS and verify the location of civic issues, your personal information is strictly protected under Balochistan Information Security standards and is never disclosed to accused parties.
Which matters cannot be addressed by the Complaint Cell?
Matters currently pending before judicial courts (sub-judice), private civil disputes between citizens, and armed forces jurisdiction fall outside the administrative mandate of the provincial grievance cell.
24/7 GRM Hotline
081-9202424
Toll-free across Balochistan
Secretariat Exchange
+92 81 920 1234
Monday – Friday, 9:00 am – 5:00 pm
Official Email
info@cm.balochistan.gob.pk
Electronic correspondence
Physical Location
Chief Minister House, Zarghoon Road, Quetta
Public Grievance Reception