A government that listens.

Tell us what needs to change.

If a public service is not working — a school, a clinic, a water scheme, a road — the Complaint Cell exists to make sure your concern reaches the right desk and gets an answer.

1. 1

   Acknowledged

   You receive a reference number as soon as your complaint is logged.

2. 2

   Routed

   The Complaint Cell assigns it to the responsible department and district office.

3. 3

   Tracked to closure

   Progress is followed up and you are informed of the outcome.